سياسة الاستبدال والاسترجاع

Return and Exchange Policy: You have the right to exchange within 3 days of receipt, provided that the product is intact and unused. The buyer bears all shipping or delivery costs. Exchanges are not accepted for custom-made products or those damaged due to misuse. In case of a defect or error from the store, the damaged product will be replaced at no additional cost, provided that the exchange request is submitted within 24 hours of receipt and a photo proving the damage is sent. Return Policy: You have the right to return within 24 hours of receipt, provided that the product is intact and unused. The consumer bears all shipping or delivery costs. Returns are not accepted for custom-made products or those damaged due to misuse. In case of a defect or error from the store, the damaged product can be returned, and the store will cover the shipping or delivery cost, provided that the return request is submitted within 24 hours of receipt and a photo proving the damage is sent.